Return & Refund Policy

At Marqello, customer satisfaction is important to us.

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible.

Eligible Return or Replacement Cases

A return, replacement, refund, or other suitable solution may be considered if:

• You received the wrong product
• The product arrived damaged
• The product has a verified manufacturing defect
• An important item included in the package is missing
• The product does not match the confirmed order

15-Day Checking Period

Eligible products include a 15-Day Checking Warranty starting from the date of delivery.

Customers are encouraged to inspect and test the product within this period.

How to Request a Return or Refund

Please contact us through:

WhatsApp / Phone: 05061866558
Email: wbingola@gmail.com

Please provide:

• Your name
• Order number
• Product name
• Reason for the request
• Photos or videos showing the issue, where applicable

All requests will be reviewed before approval.

Non-Eligible Cases

Returns or warranty claims may not be accepted where the issue is caused by:

• Accidental damage
• Misuse
• Improper handling
• Unauthorized repair
• Physical damage caused after delivery
• Improper installation
• Liquid damage where the product is not designed to resist liquids
• Modification of the product

Any mandatory rights available to customers under applicable UAE law will remain unaffected.